LatchGrow Support Center
Need help with feeding records, growth charts, encrypted backups, or app behavior? This page provides the fastest ways to contact support and answers to common questions.
Contact Support
Frequently Asked Questions
Where is my data stored?
All records are stored locally on your device unless you choose to export a backup file.
Does LatchGrow use an account or cloud sync?
No. The app is designed to work without an account and without automatic cloud syncing.
How do backups work?
Backups are exported as encrypted files. You can save them to Files, AirDrop, or another destination you choose.
Help Topics
- Baby profile setup
- Breastfeeding timer usage
- Formula and solid food records
- Growth entry and chart view
- Reminder settings
- Backup export and restore
When Reporting a Bug
Please include the following details if possible:
- Your iPhone model
- iOS version
- LatchGrow version
- What you expected to happen
- What actually happened
Useful Notes
- Deleting the app removes local data from the device.
- Encrypted backups remain wherever you saved them.
- Photos permission is only needed for optional baby avatars.
- Notifications are only used for reminders you enable.
Support Policy
LatchGrow is built to minimize data collection. We do not request access to your baby records, feeding logs, or growth measurements on any server. Support requests are handled only to resolve the issue you send us.